abc99's Privacy Policy

abc99 ("we", "us", or "the platform") provides a trusted online entertainment service for users in Bangladesh. This Privacy Policy ("Policy") applies to our website abc99.mom and all associated services.

This Policy describes what information abc99 collects, for what purpose that information is processed, with whom it may be shared, and what measures we take to keep your information secure. By using our platform, you are considered to have accepted the terms of this Policy.

This service is only for individuals aged 21 or older. We do not knowingly collect personal information from minors. If we are notified that information from a minor has been collected, we will arrange to delete it immediately.

abc99 may collect the following types of information:

Personally Identifiable Information

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID or passport number (where identity verification is required)
• Current address

Financial Information

• bKash, Nagad, or Rocket account number (for transaction processing)
• Deposit and withdrawal history

Technical Information

• IP address and device type
• Browser type and version
• Operating system information
• Cookies and session tokens
• Usage patterns and time spent on the site

Gaming Activity Information

• Betting history and game play records
• Bonus and promotion usage information
• VIP tier progression information

abc99 collects information in the following ways:

1. Directly provided: Information you give us yourself when you create an account, log in, make a deposit or withdrawal, or contact our support team.
2. Automatically collected: Information collected automatically through cookies, log files, and similar technologies when you browse our platform.
3. From third parties: Information received from trusted third-party services where necessary for identity verification or fraud prevention.
4. From payment processors: Relevant confirmation and reference information received when transactions are completed through bKash, Nagad, and Rocket.

Collected information is used for the following purposes:

a. Account Management and Service Delivery

Your information is used to create and manage your account, verify your identity, process deposits and withdrawals, and issue bonuses.

b. Security and Fraud Prevention

abc99 uses SSL encryption technology. Your information may be analysed to prevent account hacking, money laundering, and other illegal activities.

c. Customer Support

Your information is used to resolve your issues through our 24/7 live chat and email support, and to maintain communication with you.

d. Responsible Gaming

Monitoring your gaming behaviour to identify possible signs of problem gambling and to provide assistance where needed.

e. Platform Improvement

Analytical data is used to improve the user experience and to add new features.

abc99 does not sell your personal information to third parties. However, information may be shared in the following circumstances:

• Service provider partners: With trusted third parties for payment processing (bKash, Nagad, Rocket), identity verification, and technical support — only the relevant information is shared.
• Legal obligations: Information may be provided where required to comply with a valid order from a court or competent authority.
• Fraud investigations: Information may be shared with relevant authorities in the investigation of financial crimes or fraud.
• Business restructuring: In the event of a merger or acquisition of abc99, your information may be transferred to the new operator, with equivalent protections under this Policy ensured.

Game providers — such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others — may access certain non-identifiable data for technical reasons necessary for gameplay auditing.

abc99 treats the security of your information as its highest priority. We maintain the following technical and organisational measures:

• SSL/TLS Encryption: All data transmitted on the website is secured through SSL encryption.
• Secure server environment: Our servers are housed in secure data centres where unauthorised access is controlled.
• Access controls: Only authorised personnel have access to the minimum necessary information.
• Regular security assessments: Regular security audits are conducted to identify potential vulnerabilities.
• Password hashing: All passwords are hashed and stored using strong cryptographic methods.

While we apply industry-standard best practices, complete security on the internet cannot be guaranteed. It is your responsibility to keep your account password confidential and to contact us if you notice any suspicious activity.

abc99 uses cookies and similar tracking technologies. Cookies are used for the following purposes:

1. Essential cookies: These are necessary for session management, maintaining login status, and security features.
2. Functional cookies: To remember your preferred language, country, and interface settings.
3. Analytical cookies: To understand how the site is being used — this information is generally held in an aggregated and anonymised form.

You can control or disable cookies through your browser settings. Please note that disabling essential cookies may prevent some features of abc99 from working correctly.

abc99 retains your information for as long as your account is active or as needed to provide the service. Information is kept for defined periods in the following cases:

• Transaction records: Information related to financial transactions is retained for the period required under applicable regulations.
• After account closure: Certain information may be retained for a specified period after account closure to fulfil legal obligations.
• Dispute resolution: Relevant information is retained until any ongoing dispute or legal claim is resolved.

Once the defined retention period has passed, information is securely deleted or anonymised.

As a user of abc99, you have the following rights:

1. Right of access: The right to know what information we hold about you.
2. Right to rectification: The right to request correction of inaccurate or incomplete information.
3. Right to erasure: The right to request deletion of your information in certain circumstances (where not in conflict with legal obligations).
4. Right to restrict processing: The right to request that processing of your information be limited in certain circumstances.
5. Right to object: The right to object to your information being used for marketing purposes.
6. Right to portability: The right to receive your information in a structured, readable format.

To exercise these rights, please contact us. We will verify your request and respond as promptly as possible.

abc99's services are only for individuals aged 21 or older. We collect date of birth at registration for age verification and may request additional documentation where necessary.

If it comes to our attention that a person under 21 has created an account or that their information is in our database, we will immediately close that account and delete the associated information.

Our servers and service provider partners may be located in various countries. Where your information is transferred outside Bangladesh, we ensure that equivalent protection measures are in place.

For international transfers, we ensure the necessary contractual safeguards are in place so that third parties are obliged to handle your information with an equivalent level of security.

abc99 reserves the right to amend or update this Privacy Policy as needed. For any significant changes:

• We will publish the updated date on this page.
• A notification will be sent to your registered email where applicable.
• Continued use of the platform after changes are made will be taken as acceptance of the new policy.

We encourage you to review this page regularly.

abc99 promotes responsible gaming. To this end, we may use information about your gaming behaviour to identify early signs of potential problems and to offer support where needed. This information is used solely for your wellbeing and is not used for advertising or marketing purposes.

For more details on responsible gaming, please visit our Responsible Gaming page.

abc99's platform may contain content from third-party game providers — such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, JILI, PG Soft and Ezugi. These providers have their own privacy policies and abc99 is not responsible for how they handle data.

We do not include links to external third-party websites and do not recommend that users visit other sites. Before sharing information outside of abc99, please review the relevant third party's privacy policy.

For any questions, requests or complaints regarding this privacy policy or your personal information, please contact us:

We will review your request and try to provide a resolution as quickly as possible.